Implementasi Prinsip Pelayanan Publik dalam Penerapan Penyediaan Barang Publik dan Private

Abstract

This study aims to analyze the implementation of public service principles in the provision of public and private goods and their relationship with administrative and non-administrative services in Indonesia. The method used is descriptive qualitative with a literature study approach through analysis of various scientific sources, regulations, and official government documents. The results of the study indicate that public services are not only influenced by regulatory aspects, but also by institutional capacity, the quality of human resources, and the adaptability of the bureaucracy in responding to community needs. Public service principles such as transparency, accountability, effectiveness, efficiency, participation, and justice are the main foundations in improving service quality. In practice, the provision of public goods is entirely the responsibility of the government, while private goods involve the private sector with government oversight as a regulator. In addition, there are differences in character between administrative services that emphasize procedures and legality and non-administrative services that focus on the quality-of-service output. This study emphasizes the importance of an integrative approach between public service principles and the provision of public and private goods to realize effective, fair, and sustainable services.