Pengaruh Attitude, Norma Subjektif, Perceived Behavior Control Terhadap Niat Mengeluh Karyawan PT. Sinar Murni Indopriinting

Authors

  • Aizzatul Laila Universitas Nahdlatul Ulama Sidoarjo
  • Wahyu Eko Pujianto Universitas Nahdlatul Ulama Sidoarjo

DOI:

https://doi.org/10.59061/dinamikapublik.v1i3.293

Keywords:

attitude, subjective norm, perceived behavior control, intention to complaining

Abstract

This study aims to determine whether attitude, subjective norms and perceived behavior control affect the intention to complain at PT Sinar Murni Indoprinting employees. This study used quantitative research where researchers used surveys and distributed questionnaires which were then tested through SmartPLS 4.0 software and made production employees as research samples. the results of data analysis found that attitude, subjective norms, and perceived behavior control affect the intention to complain to employees.

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Published

2023-07-13

How to Cite

Aizzatul Laila, & Wahyu Eko Pujianto. (2023). Pengaruh Attitude, Norma Subjektif, Perceived Behavior Control Terhadap Niat Mengeluh Karyawan PT. Sinar Murni Indopriinting. Dinamika Publik: Jurnal Manajemen Dan Administrasi Bisnis, 1(3), 237–250. https://doi.org/10.59061/dinamikapublik.v1i3.293